What to Expect….My First Visit

Welcome New Clients!

First, we would like to say “Thank You” for your interest in our unique services and salon. We are excited at the possibility of you becoming a part of the family here at The Hair Wellness Group! Our focus is to assist you with all of your Hair and Wellness needs. We believe in working with the whole person, inside and out! Below are a few things generally asked so take a look at how we do business here at THWG.

If you are interested in our Hair and Scalp Analysis please click here.

Click here to completeNEW CLIENT FORM

What services do you offer? A Consultation is required before an appointment for services can be booked. If you are experiencing various scalp concerns such as hair thinning, itchy or flaky scalp, or excessive breakage, our Hair and Scalp Analysis Consultation will be best suited for you. If you are seeking a hair care professional to maintain the health and integrity of your hair and are not experiencing the above-mentioned concerns, you may be best suited for our General Hair Care Consultation. Each consultation requires a deposit of $50.00 and is generally performed on select Mondays.

What is a General Hair Care Consultation? We observe the condition of the hair and scalp and make recommendations as to what hairstyle, hair products, and hair services will be best suited for your hair needs. We will discuss hair and health history and recommend a schedule for all hair maintenance services. Our focus is to maintain the health and integrity of the client’s hair. An intake form is emailed after $50.00 deposit is received.

What should I wear? Wear what makes you feel comfortable. Towels and drapes will be provided for you. However, a collarless shirt would be a plus.

Do you require a deposit for the General Hair Care Consultation? Yes, there is a $50.00 deposit fee.

How do I make my deposit payment? Payment can be made over the phone, in person or online. Please let us know which option will suit your needs. Deposit is required no later than 72 hours (3 days) before your scheduled consultation. The consultation will be canceled if the deposit is not received 72 hours (3 days) before your scheduled appointment.

How far in advance should I schedule my appointment? We recommend that all clients schedule their first appointment well in advance. Because of our appointment only policy we have very limited availability and will not be able to accommodate walk-ins or day of appointments.

What is the best way to schedule an appointment? Feel free to call us at 334.520.0767 and speak with our Front Desk Coordinator to discuss your availability.

Will I receive an appointment the same day that I call? Our policy is to review the schedule in order to find a date and time that will allow us to properly service you in a timely manner. Once we receive a few options as to your availability we locate the available options and you will receive a call back to select from the available options. We know… It’s not your typical salon scheduling process however we value your time and our sanity!

Should I pre-book my future appointments? We highly recommend pre-booking all future appointments to assure that we are able to accommodate you when it’s most convenient for your schedule as well as ours.

Do you accept walk-ins ? No, We accept appointments only.

What if  I just want to stop by your location to see your facility? You are more than welcome to stop by to meet us and our friendly staff and to see our facility. However, we would ask that you please give us a call beforehand to let us know that you would like to stop by because our policy is to only allow clients to enter our facility. That way we are able to identify you as a possible new client. No call…no enter!

Who can help me decide my style options? All new clients receiving general hair care services will receive a complimentary general hair care consult provided by one of our highly skilled hair care professionals. We will discuss style options, product recommendations, and your hair maintenance schedule.

I’m accustomed to having my hair shampooed weekly, will I be able to come in weekly for general hair care services? We do not offer weekly appointments at this time. However, we would love to support you with a regularly scheduled rotation and that will be determined at the time of your consult.

What about my jewelry and valuables? We suggest you leave jewelry and valuables at home. We do ask that you remove jewelry before starting service. We are not responsible for lost or missing items.

May I bring a friend to the salon with me? Due to limited seating, we recommend that only those who are receiving services visit the salon.

What method of payments are accepted? We accept cash, Visa, MasterCard, Discover, American Express, Paypal. Merchant Account Services from Merchant Equipment Store

Where will I purchase the products that are recommended? All products recommended can be purchased at our location. We have you covered.

When should I arrive? Please arrive 15 minutes prior to your service. This will allow you time to unwind and prepare for your service. All clients are kindly asked to check in at the front desk and have a seat in the waiting area. New clients are asked to complete a client profile summary form prior to their salon appointment that will be emailed to them after their appointment is scheduled.

What if I’m late? To assure that our staff stays on schedule and provide the utmost service for our clients, it is imperative for clients to arrive on time. We cannot guarantee services to clients who arrive 15 minutes or more later than their scheduled appointment time, we may have to reschedule your appointment.

What if I need to cancel my appointment?  Clients are required to cancel or reschedule 48 hours prior to their scheduled time. Failure to cancel within 24 hours will result in you being charged 30.00 upon your next visit. Additionally, failure to show up for regular hair services will result in a prepayment of future appointments until restitution has been made for the missed appointment.